POSTPONEMENT

    • What is the date for End of the Road 2021?
    • End of the Road 2021 is on the weekend after the Summer Bank Holiday as usual –
      2nd – 5th September.
    • I have tickets for End of the Road 2020, what can I do?
    • 1. Keep your tickets for 2021. As a small company, we really need your help to survive and keep the independent spirit of End of The Road alive. If you can afford to, please hold onto your ticket. This includes any partially paid Deposit Orders. The new Deposit Payment deadline is 5 May 2021.
    • 2. Request a ticket refund by forwarding your original booking confirmation to refunds@endoftheroadfestival.com before 16 June 2020.
    • I have decided to keep my End of the Road tickets, what do I need to do?
    • You don’t need to do anything. All ticket types – including caravans and campervans – will remain valid for 2021. Thank you for supporting us, it means so much.
    • I don’t have a ticket for 2020. Can I buy a ticket for 2021?
    • Yes. You can purchase a ticket from our website as usual. Deposit tickets are also on sale for £45 with the balance payable by 5 May 2021.
    • Will the line-up for 2021 remain the same?
    • Where possible yes. We have currently confirmed Pixies, King Krule, Big Thief, Bright Eyes, Little Simz and Aldous Harding and we are working hard to confirm as much of the line-up as possible for the new 2021 dates.
    • I have booked accommodation with a Boutique Camping supplier, what happens now?
    • All bookings will be valid for 2021 if you decide to attend the festival, otherwise, you can request a refund directly from your specific supplier.
    • I have booked travel with National Express, what can I do?
    • If you are choosing to roll over your festival ticket to next year, National Express will amend your coach booking for a comparable coach journey next year free of charge. Just fill in the following form and National Express will be in touch once services for End of the Road 2021 are open for booking. If you’d rather request a refund for your coach ticket, please complete this form instead and National Express will process your request, in line with their T&Cs as soon as possible.
    • How long do I have to decide if I want a refund?
    • The deadline for refund requests is 16 June 2020.
    • I have requested a refund, when will I get my money back?
    • We hope to have your refund with you as soon as possible but please allow 28 days for the money to reach your account before contacting us.
    • The amount I have been refunded is less than what I originally paid. Why is that?
    • We have refunded you the face value of the ticket only, not including booking fees or any charity donations.
    • I was due to volunteer at End of the Road 2020. What happens now?
    • You will be given a full refund & will be offered priority booking to volunteer at next year’s festival. You will be contacted by Wicked Events with further information in due course.
    • I have a Personal Assistant (PA) ticket. How does the postponement affect me?
    • Your PA ticket can be rolled over to 2021 so, providing you’d also like to roll your ticket over to next year, you don’t need to do anything. Please email access@endoftheroadfestival.com if you can no longer attend.
    • Can’t find the answer to your question above?

TICKETS

    • When do tickets go on sale?
    • Tickets for the following year go on sale immediately after the festival. More info
    • What do tickets cost?
    • Tickets are priced in tiers. Please follow the link for current prices. More info
    • Where and how do I buy tickets?
    • Tickets are available through the End of the Road website. More info
    • How do I pay?
    • Payments will be accepted via paypal, cheque or bank transfer. More info
    • How will I know if I have a ticket or not?
    • A confirmation email will be sent to your email address followed by your e-tickets closer to the festival. More info
    • How do I get camper van / caravan / trailer-tent tickets?
    • These can all be purchased at the time of purchasing your admission tickets. More info
    • I’m under 18, can I buy a ticket?
    • Yes, providing it’s within a transaction also purchasing an adult ticket. More info
    • Do children 12 and under need tickets?
    • Do I need a ticket for my baby?
    • Can I buy a day ticket to the festival?
    • No, we only offer full weekend tickets. More info
    • What if I live outside the UK?
    • You are also able to purchase tickets to the festival. More info
    • What do I do if there are problems with the transaction?
    • How and when will tickets be distributed?
    • Tickets will be distributed via email closer to the Festival. 2020 details TBC.  More info
    • What do I do if I’ve bought a ticket – but it hasn’t arrived yet!
    • Don’t panic! We won’t be sending these out until closer to the festival. 2020 details TBC. More info
    • Can I cancel, return of defer my tickets?
    • No, End of the Road have a strict no-refund policy. More info
    • But I bought a ticket and now I can’t go – what shall I do?
    • Resell through our approved / official reseller. More info
    • Can I leave tickets for friends to collect at the box office?
  • No. Please ensure your friends have their tickets printed prior to arriving on site. More info

GETTING TO THE FESTIVAL

    • How do I get to the festival?
    • You can catch a bus, train, lift share or drive to the site. More info
    • How do I get from the train station to the festival site?
    • If I arrive via public transport at a time when there is no shuttle bus – what are my options?
  • There are a number of local taxi companies available. More info

ON ARRIVAL

    • When can I arrive on site? What hours are the gates open?
    • Thursday 3pm to 11pm, Friday 8am to 11pm, Saturday 8am to 11pm, Sunday 8am to 6pm (the Box Office will remain open until 10pm). More info
    • Do I need to exchange my ticket for a wristband?
    • Yes, this will permit you entrance to the festival site. More info
    • What ID do I need to get into the Festival?
    • A debit or credit card is suffice for any ticket queries. If for proof of age, a PASS card, driving licence or passport is required. More info
    • Once I arrive, is the site easy to get around?
    • Yes, signage is displayed around the site supporting the site map included within the programme. More info
    • I have a camper van/caravan/trailer-tent where do I camp?
  • You will be directed to your designated camping field on entering the festival gates. Please ensure a campervan pass has been purchased in advance from our website.  More info

THE FESTIVAL SITE

    • What can’t I bring to the festival?
    • More info
    • Are there any power points available for live-in vehicles?
    • We are coming as a family, is there an area for us?
    • Yes, this is the closest campsite located near the car parks and wristband exchange. More info
    • If I have a disability is this event suitable for me?
    • Disabled parking and camping areas are available. We also offer one free carer ticket to DLA holders. More info
    • I don’t have a tent, can I hire one?
    • Yes. Luxury and basic packages are available. More info
    • Can I bring my pet?
    • No. Only guide dogs and assistance dogs are permitted. More info
    • Can I bring in my own alcohol?
    • Yes. Please note no glass is permitted on site. More info
    • Can I bring food into the festival?
    • Can I BBQ?
    • Can I get cash out at the festival?
    • Yes, machines will be situated in the main village. More info
    • Drugs?
    • No, both illegal and legal highs are not permitted and your stay with us will be short. More info
    • Is it okay to bring my own sound system / stereo?
    • No, please try to keep campsite noise to a minimum. More info
    • What does ‘leave no trace’ mean?
    • We believe in leaving the land the way that it was when we arrived.
    • Is there any lock up service for valuables?
    • Yes this is located within General Camping. More info
    • Where will I find lost property?
    • Lost property will be located at the information point, near Gate C. More info
    • And who can I contact after the festival for lost property?
    • Are flags or lanterns permitted?
    • No. More info

AFTER THE FESTIVAL

    • When do I have to leave on Monday?
    • All visitors must leave the site by midday.
    • Who do I contact about Lost Property?
    • Please email us with a detailed description of the item and where you last had it.
    • How do I give my feedback to the organisers?
    • How can I report any crime after the event?
    • Please contact the Police by dialling 101.
    • I have an issue with my Early Bird ticket.
    • Please contact us if you have any issues with your purchase, however, the Early Bird sales period will be extremely busy for us so please expect a delay.

TAKING PART

    • How can I get involved in Stewarding / Volunteering at the festival?
    • How can I play at the festival?
    • An application is process is open between January and March. More info
    • I’m a comedian, how can I get a slot at the festival?
    • Over the years we’ve had some wonderful comedians, and we have many more waiting in the wings; because of this there is no longer an open application process for booking comedians.
    • I am a trader / caterer – how do I apply to trade at the festival?
    • You can apply to be a trader online. Catering is by invitation only. More info