Terms and Conditions for EOTR 2025

1. A booking fee shall apply to the sale of each ticket. Such fee shall be non-refundable in all circumstances.
2. Tickets cannot be exchanged or refunded after purchase, save as set out in point 3 of the Terms and Conditions. 
3. The Festival reserves the right to cancel or reschedule the Festival where it deems it necessary or appropriate due to circumstances outside of its reasonable control (for example, due to an epidemic, pandemic or act of God). In such instances, the Festival shall always seek to reschedule the event and your ticket will be valid for the new date. If you are unable to attend the new date, you must notify the Festival in the specified deadline. In such instances you may cancel your order and will be eligible for a refund of the sale price of the ticket (excluding the booking fee paid). Failure to notify the Festival within the specified deadline that you are unable to attend the new date will be deemed to be a reconfirmation of your order for the ticket(s) for the new date, and you will not be able to claim a refund. In the unlikely event that the event is cancelled and not subsequently re-arranged, you will be entitled to a refund of the sale price of the ticket (excluding the booking fee paid). Refunds will be made using the same means of payment as you used for the initial purchase. Except as provided for in this clause 3, where an event is cancelled or rescheduled in accordance with this clause 3, the Festival shall have no further liability whatsoever to you.
4. Listing of tickets on any resale site other than our official reseller is not permitted and any Tickets seen so listed may be cancelled without refund (e.g. Viagogo, StubHub, Gumtree etc.)
5. If you have purchased a ticket from any site other than EOTR, Ticketsellers or our official reseller, it is invalid and you will not be permitted entry. We suggest that you immediately claim a refund from the site you purchased the ticket from. Note that restrictions & measures are in place to prevent unauthorised resale, including on site ID checks.
6. Payment Plan ticket balances must be fully paid by 30th June 2025. If the Payment Plan is not paid in full by the deadline, you will forfeit the amount you have paid up until that date and your ticket(s) will no longer be valid. Payment Plan tickets will only be valid after the final payment has been made. Payment Plan tickets are non-refundable, save as set out in point 3 of the Terms & Conditions and should cancellation or rescheduling occur before the Payment Plan ticket balance deadline. All payment plan tickets will incur an additional £1 booking fee to cover bank transaction fees.
7. Defaced tickets will not be accepted.
8. Under 18’s must be accompanied by an adult. Proof of age may be requested at the point of entry and at the bars.
9. Parents and/or guardians are responsible for their children throughout the festival.
10. Exposure to loud noise can damage hearing, particularly in children. Please come prepared with well-fitting ear protection.
11. The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay compensation.
12. By attending the Festival you grant End of The Road Festival full rights to use the images resulting from the photography/video filming. This might include (but is not limited to), the right to use them in their printed and online publicity, social media and press releases.
13. Professional photographic, video or audio reproduction of artists is prohibited. No recording of any kind without prior permission of the organisers. No drones are allowed.
14. The campsite opens at 11am Thursday. All ticket holders must be off site by 12pm on Monday
15. The Festival may refuse admission or eject a ticket holder for unreasonable or dangerous behaviour. We reserve the right to evict in case of a) anti-social behaviour and/or b) behaving in a manner that has made someone feel unsafe
16. We design the site with your safety in mind. You agree to stick to the confines of the festival arena and campsite. If you enter any unlit expanses, fenced-off areas, or sign-posted out-of-bound locations you do so at your own risk and the festival will not be liable.
17. General/Quiet/Family Camping in the Festival Grounds is included in the ticket price, however boutique camping is available at additional charge.
18. A separate area is provided for campervans / caravans / live-in vehicles and a ticket for a pitch must be purchased separately. Small pitches are 5x4m (For small vans with no awning ie: VW transporter, max. 2 persons). Medium pitches are 6x7m (For caravans and vans with awnings, max. 2-3 persons). Large pitches 9x7m (For larger live-in vehicles, with space for an awning/tent, max. 4 persons)
19. All vehicles are parked at the owner’s risk. A campervan pass does not require a separate car parking ticket.
20. No animals (except assistance dogs) are permitted.
21. No glass (bottles, jars etc) will be allowed into the Festival or campsite.
22. No open fires or disposable barbecues.
23. No fireworks, sky lanterns, smoke canisters, kites or drones are permitted.
24. No independent sound systems are permitted.
25. Flags are not permitted in the village and stage areas, campsite only.
26. No illegal drugs, legal highs or nitrous oxide are permitted.
27. No weapons are permitted.
28. No stalls or market sales without permission of the organisers.
29. Ticket holders are subject to search by authorised security upon entry and during the event.
30. The Festival reserves the right, at its discretion, to change, amend, modify, or update these Terms and Conditions from time to time and you are responsible for checking these Terms and Conditions periodically to remain in compliance with them.

As in previous years on-selling of tickets is strictly prohibited other than through our official reseller (to be announced later in the year). Tickets sold on other websites or auction sites will become invalid and the owner will not be able to gain entry to the festival. 

Please email endoftheroad@theticketsellers.co.uk for any further enquiries

Please bring warm sleeping bags and extra blankets – it gets cold at night. We are very grateful for the respect shown for the Gardens, the peacocks, and fellow festival goers and we look forward to yet more fantastic times together. Thank you for purchasing this ticket. Please try and avoid using single-use plastic products and leave no trace. Please keep your showers short and use eco friendly products where possible. Please pay attention to areas that are signposted as out of bounds. There are lots of ancient woodland and protected species that we don’t want to disturb.